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Social impact stories

The best way to find out about our social impact is through the stories of those who use our services and the stories of the people who work for us


Tracey's Story

Tracey has found new freedom, going to college using our Dial-a-Ride service in Bristol.

Getting to college with our Dial-a-Ride service in Bristol
Getting to college with our Dial-a-Ride service in Bristol

Tracey has been using a wheelchair since she was six years old as a result of cerebral palsy and hydrocephalus. Her early years were spent in a number of boarding schools for disabled young people which she found frustrating and left without any qualifications. For the last two and a half years Tracey has been using the Bristol Dial-a-Ride services to attend City of Bristol College where she is studying for a level 2 qualification in British Sign Language, having already achieved level 1.

'I got into learning late in life' explains Tracey. 'I'd even escaped in my wheelchair from one of the boarding schools I was sent to when I was younger.

'If I had to get public transport to the campus it would mean taking two buses each way and a total of four hours travelling. Dial-a-Ride means I get a door-to-door service which takes 20 minutes each way.

'It's also a social thing, I've met other people on the minibus who I have become friendly with and it's also lovely to hear about the driver's news... we have a real laugh on the bus.

'Going to my course gives me freedom and independence, as well as giving me the opportunity to get to know a wide range of students. Tuesday is college day and it provides me with a routine and structure and I feel I've achieved a lot from going. My tutor said to me "You are much better than you think you are" and this makes me feel positive and has improved my self esteem.'