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Social impact stories

The best way to find out about our social impact is through the stories of those who use our services and the stories of the people who work for us


The 'Wednesday Club'

Getting together with friends to go shopping - the story of the 'Wednesday Club', who use our Dial-a-Ride service in Bristol.

'Wednesday Club' member Mary says
'Wednesday Club' member Mary says

Delphine, Stephanie, Elizabeth (Liz) and Mary take Bristol Community Transport’s Dial-a-Ride service most Wednesdays to the Kellaway Avenue Tesco’s in Bristol.

For the ‘Wednesday Club’, the service not only provides an essential connection to a supermarket – they can no longer use public transport – but, just as importantly, the chance to socialise and catch up with each other. Some, like Delphine, have been using Dial-a-Ride for years. Others, like Mary, have only recently started to use the service, but have found a real welcome and become fast friends with the group.

‘It’s a lifeline, otherwise we wouldn’t be able to shop and it’s nice to have a coffee and chat with friends afterwards,’ explains Delphine. ‘It makes you feel isolated if you’ve got no transport.’

‘We pull the driver’s leg and they will pull ours which makes the journey fun. They also help us off the bus and get us a trolley which helps us stand up and feel stable when we get off the bus,’ said Stephanie.

Liz adds ‘The drivers also help carrying the shopping which makes a huge difference to us. We don’t know what we would do without it… we would probably have to use a taxi.’

‘Dial-a-Ride is just wonderful for me. It makes my day and we have a laugh as well as meeting other people who sometimes travel on the same minibus or who we see every week in Tesco – I wouldn’t see many people otherwise,’ explains Mary.