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Social impact stories

The best way to find out about our social impact is through the stories of those who use our services and the stories of the people who work for us


Derrick's Story

Derrick uses our ScootAbility service several times a week and loves having the freedom to get out and about, and meet people.

Derrick says without ScootAbility he would be stuck at home
Derrick says without ScootAbility he would be stuck at home

Derrick, 76 uses our ScootAbility service in Camden several times a week. The service enables older and disabled people to borrow scooters or powerchairs for free – and we deliver and collect the vehicles directly to and from service users’ homes.

‘I’ve been using the service for around six months now,’ explains Derrick. ‘Before, I literally hobbled around with a stick. I could only leave the house with the help of a carer – holding onto their shoulder with one hand and stick with the other. Really awkward.

‘With this service, I can go out on my scooter to the local shops, Sainsbury’s, Waitrose. I go out for coffee or even for a full-blown breakfast. The benefits are great – the scooter has good control and can get in and out of the shops quite easily.

‘The best thing is that I can get away from the flat, out and about – seeing people, talking to people – I’m a terrible chatterer. Without this, I would just sit in all day long, watching the TV, not much of a life. If you don’t go out, you’ll be talking to yourself. You’d go bananas, it’d be log cabin disease.’