Each year we conduct a staff satisfaction survey, giving colleagues a stronger voice. The survey explores how people feel about their role, the organisation and how communication and dialogue might be improved. Results are shared across the organisation, with each region developing an action plan to follow up on staff feedback.
Martyn was looking for part-time work after he retired, and became a driver on our Dial-a-Ride service – a role he thoroughly enjoys.
‘About 7 years ago, when I retired from the police force, I was looking for a part-time role. I saw an advert for a Dial-a-Ride service driver, and although I knew nothing about it, I thought it sounded good. I decided to give it a go, and I have thoroughly enjoyed it.
‘I work 8am to 5pm, 3 days a week. I pick up passengers and drop them off wherever they need to go. Most of my passengers only get out of the house once a week, so people are very grateful for the service. It makes a huge difference to their lives.
‘In the police, people weren’t always pleased to see me! Now my passengers greet me with a ‘good morning Martyn’. A lot of them have become friends, and we chat about our families – they always ask about my grandchildren!
‘If you are looking for a role where you meet different people, make new friends and get a chance to help people – driving on one of our services would suit you down to the ground.’