Working with Adult Social Services

HCT Group works with a variety of Local Authorities to provide day centre and other adult social services transport. We deliver this service in Waltham ForestBristol and in Kensington and Chelsea, providing safe, reliable transport.

Improving services through consultation Our approach: At HCT Group, we understand that the journey to and from the day centre is as much a part of a service users’ experience as the rest of their day. We aim to reflect that in our service through a person-centred approach and by seeking feedback from service users to make our services better and more responsive.

Personalisation ready: We are also supporting Local Authorities as they embrace the personalisation agenda, building in more flexible approaches into our service design for transport. For example, we have recently been working with the Royal Borough of Kensington and Chelsea as they implement personal budgets and ‘Day Centre Transport’ becomes ‘Responsive Transport’ .

Commissioning more cost effective services: We have been developing a broad range of approaches that can help Local Authorities save money in their delivery of this type of transport, sharing what we know in a helpful publication.

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